Returns & Exchanges

At Groove®, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all items in their original condition. Our goal is to ensure your experience is as seamless and rhythmic as our products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging, attach the prepaid label to the outside, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.